A New Zealand First – Mercy Hospital Adopts Rauland New Zealand’s High-Tech Patient Engagement Solution

Mercy Hospital is paving the way for hospitals in New Zealand by adopting a first for the healthcare sector – adopting a modern patient engagement platform for its patients, delivered by Rauland New Zealand (Rauland).

Aptly known as Rauland’s Concierge Patient Engagement solution, the service is now in use in Mercy Hospital’s newly opened Callaghan Ward with 22 in-patient beds.

Jason Silby, ICT Manager at Mercy Hospital comments, “The Concierge Patient Engagement platform was developed to meet the needs of the healthcare sector. The Concierge solution, deployed on Siemen’s HiMed Cockpits at the patient’s bedside, deliver additional entertainment solutions for patients, whilst also providing a platform to better engage in higher levels of care. The solution represents a step change from the features provided by the more traditional in-room television.

“As part of the new patient engagement solution, SKY TV’s local service needed to be part of the entertainment offering. The Concierge service provided the Digital Rights Management software to make that possible,” he added.

“Clinicians will be able to access applications from the patient’s bedside, which supports the hospital’s goal of advancing the adoption of an electronic medical record. The Concierge service is a great example of how technology can be used to provide clinicians with timely and efficient access to the information they need to make more accurate decisions, ultimately delivering a higher level of safety and efficient care,” said Philippa Pringle, Director of Clinical Services at Mercy Hospital.

Cameron Burt, Chief Executive Officer at Rauland Australia comments, “Mercy Hospital is focused on a positive patient experience and recognised the significant benefits Concierge offers by empowering patients to engage with their care team, family and friends via an easy to use bedside terminal.

“The Concierge platform is multi-faceted providing the patient with access to entertainment, phone and internet services, plus the ability to video call. In the future, Mercy Hospital will provide personalised information to the patient about the hospital and its services, as well as allow clinicians access to the patient’s care plan and medical record at the bedside.”

“Patient demand for technology at the bedside is on the rise, whilst staff are seeking a service that combines access to several systems through one interface. The Concierge Patient Engagement solution provides cost savings to hospitals and helps drive efficiencies via a user-friendly, interoperable platform,” he added.

Rauland’s Concierge Patient Engagement solution is now in use at Mercy Hospital.

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