Through our strategic partnership with Rauland AMETEK Inc. in the US, we provide our customers with innovative Nurse Call solutions that change the way clinicians and carers communicate, connect and care.
Behind every great business, there’s a great story. Here’s ours.
We have proudly served the healthcare industry for over 31 years, and while we’ve evolved through and experienced great changes in innovation - one thing has remained the same: the passion of our people, and the care they bring to our business and the 400+ customers our business cares for, every day.
Together, we’re proud to provide a new perspective on care for acute, aged and mental health care providers throughout Australia and New Zealand. Our platform, Concentric Care, delivers a single point of focus from a single trusted partner, providing a platform for change in the way clinicians and carers communicate, connect and care. Concentric Care provides our customers with a more complete, end to end technology experience, making the most of their investment in care.
From seamless solutions that work the way clinicians and carers do, to clear communication that saves lives—the future of healthcare is found in Concentric Care. With our platform every one of our solutions shares the same centre, connecting care between the people and places who need it most, while providing a vantage point on clinical and care outcomes for a better world.
Our platform partners.
Our technology partners play an important role in the innovation of our platform and the continued improvement of Concentric Care’s suite of solutions. Learn more about our leading industry partnerships.
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Rauland AMETEK Inc.
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Siemens AG
Our longstanding partnership with Siemens AG, enables our customers the best access to industry-leading connectivity solutions in entertainment and engagement.
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Tetronik
Tetronik continues to transform customer communication with Concentric Care. Mission critical messaging solutions ensure customers receive the right messages, in the right places, at the right time, every time.
400+ customers.
One platform.
The solutions of the Concentric Care platform are scalable to support the unique requirements of our family of 400+ customers throughout Australia and New Zealand. Every platform is built bespoke to match the size and complexity of each operation. Our loyal customers range from Australia’s largest state hospitals to regional providers of care.
Whitepaper
Sepsis: A deadly killer
Concentric Care supports the early detection and management of sepsis by presenting real-time, highly visual information and alerts to the care team. This helps to ensure efficient management of the time to intervention and consistency in care, while respecting clinicians workflows and preferences.
Solution Impact Study
McKellar Centre achieves positive patient outcomes with digital transformation
The introduction of Concentric Care Lighthouse at Barwon Health McKellar Centre achieved significant operational improvements to better support patient care and flow.
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Improved
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Journey -
Improved
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Easy Access
to Patient
Data -
Improved
Patient
Care Time
Solution Impact Study
Gold Coast University Hospital leverages technology to transform patient meal ordering
Automation of the meal ordering system using Concentric Care Concierge has achieved operational efficiencies, improved patient safety and a better patient experience.
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Improved
Patient
Safety -
Improved
Patient
Experience -
Increased
Patient
Satisfaction -
Improved
Operational
Efficiency
Solution Impact Study
Gold Coast University Hospital Implements Quiet Environment
The Silent In-Patient Unit enabled nursing staff to better support the delivery of safe, high-quality services with reduced alarm fatigue amongst staff, and improved patient safety and continuity of patient care.
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Reduced
Response
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Improved
Continuity
of Care -
Quieter
Patient
Environment -
Reduction
in Alarm
Fatigue3
Solution Impact Study
Barwon Health achieves improved Code STEMI efficiency with automated messaging
The Concentric Care Reach messaging system has eliminated the uncertainty of Code STEMI alerts being received by team members, and significantly reduced risk.
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Reduced
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Improved
Efficiency -
Reduction
in Risk -
Improved
Staff
Experience
Solution Impact Study
Gosford Hospital improves patient safety and quality of care with quiet environment
The Responder Nurse Call and Clinical Workflow solution has reduced alarm noise to effectively address risk associated with alarm fatigue.
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Improved Staff Experience
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Reduction in Alarm Fatigue
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Operational Efficiency
Working at Rauland.
With 31 years in the game, we have some of the best in the business on our team, and good times to boot. Discover more about the people, culture and careers of Rauland below.
It’s our people that make the platform.
With 215 staff across six locations throughout Australia and New Zealand, it’s the people behind the platform that create the industry-leading experience of Concentric Care.
Rachael Bissell, General Manager - NZ
Kristy Aspland, Manager - Business Services
Craig Byth, General Manager - Client Services at Rauland Australia
Emarson Victoria, General Manager - Product & Experience
Vickie Knight, Clinical Services Executive
René Botha, Manager – People & Culture
Mathew McKernan, Managed Service and Support Manager
Wolf Beinlich, Client Services & Operations Manager - VIC, SA & TAS
Lucas Jordaan, Sales & Business Development Manager - VIC, TAS & SA
Mark Stevenson, Client Services & Operations Manager NSW
Tony Ellwood, Sales & Business Development Manager NSW & ACT
Jack Harris, Clients & Operations Manager - QLD & NT
James Wright, Clinical Consultant – Digital Health
Will Hooke, Clinical Consultant – Digital Health
Lizzie Houghton, Clinical Consultant – Digital Health
Tracey Martin, Key Account Manager
Jacqueline Leeds, Chief Executive Officer
Joanne Wilkinson, Account and Business Development Manager
Oliver Monch, Sales & Business Development Manager – QLD & NT
Elizabeth de Angelis, Account and Business Development Manager
Alison Lindqvist, Key Account Executive
Amanda Barbone, Account & Business Development Manager
Darek Kosmalski, Customer Support & Pre Sales Engineer
Jadon Boyton, Junior Estimator
Leonie Mulheran, Corporate Accounts Manager - Residential Aged Care
Holly Williams, Account and Business Development Manager
Borg Sayabath, Proposal & Delivery Manager
Tanya Bishop, Executive Assistant
Dennis Watts, Associate Product Manager
Sam Soubra, Head of Engineering and Delivery
Rebecca Attard, Fleet and Facilities Manager
Jenna Taylor, People & Culture Officer
Antonia Brockwell, Talent Acquisition Officer
Kathryn Ransley, UX/UI Designer
Vera Morgan, Digital Content Creator
Josh Stranger, Graphic and Multi-media Designer
Aaron Harvey, Service Manager
Bill Chan, ICT Delivery Manager
Jason Govan, Product Manager
David Michelsen, Accounts Manager - Residential Aged Care
Alan Cavell, Sales and Business Development Manager
Charles Chan, Project Manager
Danielle de Nysschen, Engagement and Wellbeing Coordinator
Dougal Alexander, Account & Business Development Manager
Rebecca Mollard, Account & Business Development Manager
Meet more of our teamShow less of the team
For available positions, join us at Careers.
Our Board Members.
Meet our Board with over 35 years of in-depth knowledge and experience in the healthcare and technology industry.
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Steve Gomes, Executive Director
With over 35 years in the industry, Steve's focus is on working with the healthcare community to create solutions that help them collaborate, make improved clinical decisions, and provide patient-centred care.
Throughout his career Steve has enjoyed driving the transformation of healthcare technology and communications to deliver better healthcare outcomes.
Steve is incredibly proud of the team at Rauland Australia and Rauland New Zealand who come to work each day ready to push the boundaries and deliver innovative healthcare communication solutions that are robust, yet flexible enough, to stand the test of time.
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Charles Lynam, Advisory Board Member
Charles joined Rauland’s new Advisory Board in 2021.
Charles has extensive experience in advising small and large businesses on growth, operations, governance, post-merger management and project evaluation, in Australia and overseas.At Macquarie Bank he led the healthcare banking segment, was the global Chief Operating Officer for Macquarie’s investment advisory business, and a leadership team member of various private equity funds where he undertook deal assessment and negotiation.
Previously he worked as a consultant with McKinsey & Co. advising clients globally on post-merger management and operational improvement, and he is currently a health-technology business investor and executive director.
He has undergraduate degrees in engineering and computer science from the University of Sydney, and an MBA from the Australian Graduate School of Management.
For available positions, join us at Careers.
Our Leadership Team.
Meet the leaders driving innovation and growth of our Concentric Care platform.
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Jacqueline Leeds, CEO
With over 30 years of experience, Jacqueline brings a wealth of expertise in driving digital transformation and innovation across global markets. Her background spans a diverse range of industries, including finance, government and healthcare, where she has led organisations in leveraging emerging technologies to optimise performance and drive growth.
A passionate advocate for digital health, Jacqueline is dedicated to advancing healthcare outcomes through technology, customer-centric solutions and strategic leadership. She is committed to enhancing collaboration and operational efficiency, with a focus on delivering impactful results for both customers and the communities they serve.
Prior to joining Rauland, Jacqueline held senior leadership roles at organisations such as ZircoDATA, Giesecke & Devrient and Oberthur Technologies (today known as Idemia), where she spearheaded transformation initiatives across Asia Pacific, Europe and the US.
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Emarson Victoria, General Manager - Product & Experience
With over 25 years in product management, user experience and technology innovation, Emarson is bringing a wealth of product development and user experience knowledge to the business.
Emarson joined Rauland in 2015 and has since consistently driven innovation throughout the organization. He has deep expertise in multi-channel, multidevice product development and a proven track record of launching commercially successful products. He also has experience in the Startup scene, working on the world's first automated video editing technology.
He is passionate about all things digital, health tech and AI, and enjoys building and mentoring high-performance tech teams to meet their fullest potential.
Prior to joining Rauland, Emarson held Product and Technology leadership roles within Australia and Singapore.
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Craig Byth, General Manager - Client Services
Craig has been a dedicated member of Rauland for more than 20 years, making significant contributions to the company’s growth and success.
Since joining Rauland in 2004, Craig has held various leadership positions across the business to deliver great client outcomes. Throughout this period, he has also completed undergraduate and postgraduate studies in Business.
Craig has contributed to major projects throughout Australia and New Zealand whilst leading our client services team. He’s passion for client success has played a pivotal role in ensuring the smooth delivery of our platform whilst providing exceptional support and value to our customers.
Craig’s commitment and dedication serve as a testament to the amazing culture and people at Rauland.
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Kristy Apland, General Manager - Business Services
With close to a decade of experience working at Rauland, Kristy currently manages teams in various commercial functions including Finance, Safety, IT, Contracts, Facilities and Quality Assurance.
Kristy is a qualified Chartered Accountant with significant strategic financial management and corporate governance experience. In her role as Manager Business Services, Kristy is responsible for ensuring the on-going financial sustainability of the business and meeting all statutory reporting requirements.
Kristy applies her passion for financial analysis and reporting, together with a strong knowledge of legal, contractual and procurement process to support the strategic goals of the business, while effectively mitigating risk. She holds a Bachelor of Business - Accounting and a Bachelor of Science - Biomedical Science from the University of Technology Sydney.
Prior to joining Rauland, Kristy was an Audit Senior at Nexia Australia.
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Vickie Knight, General Manager - Clinical Services
Vickie brings a deep level of clinical knowledge and experience to the team. Together with the Clinical Team, Vickie is responsible for engaging our healthcare customers to ensure the successful clinical implementation of our Concentric Care platform.
She has over 25 years of clinical experience within the healthcare sector and began her career as a Registered Nurse. She holds a Bachelor of Nursing and a Masters in Health Science Education and has completed her PhD at The Kirby Institute, Faculty of Medicine at UNSW.
Vickie has built a career as a Clinical Consultant specialising in clinical re-design and innovation. She also has significant experience in multi-centre research and accreditation projects for the NSW Department of Health and Local Health Districts, across rural and metropolitan areas.
Outside of Rauland, Vickie is a Conjoint Lecturer at the Kirby Institute of UNSW and is passionate about driving excellence in the facilitation and education of healthcare.
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Albertine Schor, General Manager - Marketing
Alby joined Rauland in 2022 and brings almost 20 years of both local and international marketing and communications experience to the team.
Throughout her career, Alby has gained a deep expertise in developing, executing and managing successful brand, communication and digital marketing programs and go to market strategies that support business goals and drive customer success. Prior to joining Rauland, Alby worked within the healthcare arms of companies such as Canon and Philips, gaining extensive knowledge of the healthcare market.
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Alesha Molcisi, General Manager – People & CAlesha Molcisi General Manager – People & Culture
With over 12 years of HR experience, Alesha brings a wealth of people, business and senior management expertise to Rauland.
She has an extensive background in organisational design, change management, talent acquisition and retention, learning and development, forecasting and budgeting, performance enhancement, as well as the implementation of transformative business initiatives and systems.
Alesha's strategic and collaborative partnership approach underscores her commitment to enabling teams and organisations to achieve tangible results with impact.
Prior to joining, Alesha held key commercial and operational HR leadership roles across Australia and New Zealand.
For available positions, join us at Careers.
A culture of creativity and excellence.
Rauland is home to a culture of excellence - promoting creativity, lean thinking and active learning in every interaction both in and outside of our business. Built from the ground up, and with 30 years in the game, we’re a team that backs each other, giving our all, every day. These are the values we play by.
Wellbeing
Looking out for and after the wellbeing of our people, and the people we work with.
Teamwork
Building a collaborative team approach to everything we do at Rauland.
Accountability
We commit and we deliver on all that we say and do for each other and our customers.
Integrity
We consistently do what is right by each other, our customers and the clinicians and carers we support.
Work Ethic
We always get the job done, working together to exceed the expectations of our industry.
Customer Focus
Our customer’s priority is our priority. We’re on their team, just as they’re on ours. We scale and succeed together.
The extra mile.
From the Rauland Development Cycling Team to sustainable innovation, we’re committed to going the extra mile for the health and wellbeing of both people and planet. Explore our initiatives below.
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Sustainability.
We’re passionate about our role in the world and our responsibility in the workplace to deliver innovative solutions that are not only industry-leading in performance, but in sustainability too. From packaging to energy usage, sustainability drives our decision making at every point in our process.
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Wellness, wellbeing and learning.
As a leading healthcare provider, we believe in the power of wellness and wellbeing, as well as active learning, to create a more rewarding company culture that helps everyone be at their best. We pride ourselves in not only the care of our customers and those they care for, but the care of our people.
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In the community.
With six locations in two countries, Rauland lives at the heart of the communities we work in. We’re proud to be an employer that values equality, diversity and inclusion. We’re also proud participants in supporting the next generation of athletes with our very own Rauland Development Cycling Team.
Working at Rauland.
With 31 years in the game, we have some of the best in the business on our team, and good times to boot. Discover more about the people, culture and careers of Rauland below.
For available positions, join us at Careers.
We take care of our people.
At Rauland, our people make a meaningful difference every day to the lives of carers and to the people they are caring for. We reward this accordingly - beginning with a competitive salary, top-notch office environments and staff award and recognition schemes - right through to a range of top tier benefits. Our performance driven culture is reflected in our approach to flexible work – wherever you’re working, we’ll set you up to achieve success.
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On-going Education
Our focus on excellence and on-going improvement is backed by programs to provide the education and training our staff need to keep moving forward. From our Learning Bank that offers extra leave for professional development, to in-house training and mentoring – we offer the time, resources and guidance you need to craft a rewarding career.
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Growth and Opportunity
With innovation always on our minds, you will have the opportunity to learn about and explore new technologies and ideas. Working alongside our strong global network of industry leading partners you will play a role in the evolution of best practice design and business process, and see technologies and processes deployed that impact lives daily within the healthcare sector.
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Work-life Balance
We understand life happens outside of work and we’re ready to support our staff through life’s milestones and challenges. Our parental leave policy offers primary carers up to a total of 11-weeks paid parental benefits and secondary carers 4 weeks paid parental leave - to make sure caregivers can spend the time they need with children and family. We encourage all staff to take annual leave to recharge and relax – and a range of other leave benefits such as bereavement and carers leave are there to support you during those times that really matter.
For available positions, join us at Careers.
A career at Rauland.
Rauland is first and foremost a people-centred business. Our ability to attract, develop, reward and retain talented staff is central to achieving our exciting vision and growth plans to support digital transformation of the healthcare sector.
We’re building our team for the future and we’re always on the look-out for career professionals who are curious, inspired and bring new thinking to challenge the way we do things.
At Rauland we understand excellence is a team game. We invest in programs to support career development and learning allowing everyone to reach their full potential and enjoy a long and rewarding career with us.
The best part of my job is when a Customer proudly walks me around their facility, thrilled with our solution and the outcomes they’re achieving."
There's great satisfaction in being able to see our work providing real world direct benefit to patients and healthcare staff on a daily basis."
It’s very rewarding to see Aged Care facilities deploying the Concentric Care platform and using innovative technology to help them better support their staff and residents."
Seeing a product that I helped to develop delivering positive patient outcomes is one of the great things about my role."
Career Opportunities
Here’s a list of our current career opportunities open for application at Rauland Australia. We’re proud to be an employer of choice, so if you’re interested in a rewarding career with Rauland Australia, we’d love to hear from you.
Service Technician
Brisbane Based
Due to an extensive pipeline of current and future work, we are seeking a self-motivated, proactive and solution focused individual, to join our Brisbane based Service team, in the newly created additional role of Service Technician.
Casual Customer Service Representative
Brisbane Based
We would like to add your vibrant personality and strong communication skills to our lovely team who are enthusiastic and caring, serious about excellent customer service, taking ownership of their responsibilities and having each other's backs.
Service Technician
Melbourne Based
Aligned with our dedication to customer centricity and to ensure our Victoria team are equipped to support the pipeline of current and future projects, we are seeking a self-motivated, proactive and customer centric technician, to join us in the position of, Service Technician based in Bendigo.
Field Service Technician
Melbourne Based
Aligned with our dedication to customer centricity and to ensure our Victoria team are equipped to support the pipeline of current and future projects, we are seeking a self-motivated, proactive and customer centric technician, to join us in the position of, Service Technician based in Melbourne.
Communications Technician
New Zealand Based
Aligned with our dedication to customer centricity and to ensure our New Zealand team are equipped to support the pipeline of current and future projects, we are seeking a self-motivated, proactive and customer centric technician, to join us in the newly created additional position of, Communications Technician based in Christchurch.
Service Coordinator
Sydney Based
If you are driven by customer focus, strong communication, accountability and variety, then this is the role for you!
We currently have a great opportunity for someone with a passion for excellence - relationship management, planning, problem solving and being involved at varying levels and stages of operations.
Project Manager
Sydney Based
Due to considerable growth in services, we are seeking a self-motivated and energetic professional who is passionate about excellence in project delivery, excited about continuously challenging themselves, developing their knowledge and taking ownership of their responsibilities.
Account & Business Development Manager
Brisbane Based
+ Are you looking to drive change and make a meaningful difference?
+ Do innovative and sustainable technology solutions pique your interest?
+ Are you ready to join a market leader, who is committed to growing you?
Systems Integrator / Systems Engineer - QLD
Brisbane Based
+ Join an industry-leading technology company driving innovation in healthcare
+ Relish the opportunity to develop your skills further!
+ Enjoy the continuous challenge of variety across systems architecture, deployment, and post-sales support
+ Market leader in integrated health and aged care technology solutions
+ Enjoy the company of a dynamic team, who take ownership of challenges and have each other’s backs
Leading Hand/Site Superviser - Electronic Systems Installation
Sydney Based
In this role, you will oversee the installation of electronic systems into health care settings from greenfield builds to retrofits within operational hospitals and residential care facilities. You will coordinate, oversee, drive, and own the successful delivery of our technology installation projects across both Sydney and regional NSW.
For available positions, join us at Careers.
We are a quality accredited
organisation.
Committed to managing our business systems and processes in accordance with ISO 9001:2008. In addition to this, our equipment is fully compliant with Australian and New Zealand regulatory requirements and industry standards.
