The Concentric Care platform delivers acute care providers a smart suite of solutions enabling clinicians to communicate, connect and care.
With Concentric Care, every technology solution shares the same centre - the platform.
Our Nurse Call solution in focus.
Our Nurse Call solution, Responder Enterprise, provides acute care clinicians with communication confidence in a quieter, safer environment plus organisation-wide analytics, reporting and dashboards to uncover true insights for transformation.
Delivering quiet confidence, safety and efficiency.
Responder Enterprise enables clinicians to communicate with quiet confidence - eliminating the need for excessive noise through alarms and alerts, while ensuring the right communication reaches the right people in the right places. The solutions leading focus on safety is also designed to help reduce the risk of falls, and improve response.
Together with Insight, our data analytics, reporting and dashboard software, Responder Enterprise helps identify, measure and optimise clinical outcomes for continuous improvement.
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One platform.
Concentric Care is a complete technology solution for acute care providers. One platform provides clinicians with the suite of solutions they need to communicate, connect and care. Responder Enterprise lives at the heart of the platform, delivering a scalable Nurse Call solution transforming clinical outcomes through communication innovation and dynamic data sharing.
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One partner.
Concentric Care delivers acute care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Our Nurse Call solution is a powerful consolidation and collaboration tool, bringing leading technologies and teams together. Responder Enterprise is delivered in partnership with Rauland Ametek Corporation, our leading connectivity partner in care.
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One point of focus.
Concentric Care creates a single point of focus for clinicians with seamless solutions aligned to clinical workflows and working the way clinicians do. Responder Enterprise is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Delivering greater control, flexibility and care from a single solution.
Industry-leading innovation.
Responder Enterprise delivers industry-leading innovation in healthcare communication. A scalable platform architecture brings departments, buildings and units together, in a single technology solution, adaptive to the size and specialisation of the specific care environment.
Your vantage point on care.
Scale operations while reducing server footprint through a secure, open IT foundation delivering world-class communication features and insights for cost-effective clinical transformation.
Mobile messaging is in Reach.
Concentric Care Reach is the mobile messaging solution enabling intelligent communication integration between the platform and clinician devices.
Clinicians across Australia rely on Reach.
Reach delivers a dependable messaging solution for clinicians - eliminating the need for multiple messaging devices and enabling critical communication to flow across the entire acute care environment. Smart, safe, seamless.
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One platform.
Concentric Care is a complete technology solution for acute care providers. One platform provides clinicians with the suite of solutions they need to communicate, connect and care. Reach means messaging, providing a smartphone solution with intelligent integration into the platform and across the entire acute care environment.
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One partner.
Concentric Care delivers acute care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Reach represents the future of messaging from Rauland Australia and Tetronik, one of our leading communication partners.
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One point of focus.
Concentric Care creates a single point of focus for clinicians with seamless solutions aligned to clinical workflows, that work the way clinicians do. Reach is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Delivering greater control, flexibility and care from a single messaging solution.
Intuitive interactions for critical communication.
Reach puts clinicians in control, delivering a suite of communication benefits from intuitive alarms to personal security, seamless management of staff, to faster fault alerts - all providing a safer and smarter communication environment for acute care providers.
Fast features clinicians need to succeed.
Reach rewards clinicians with broadcast functionality, plus call and conference capabilities - all within a single, smartphone application.
Our entertainment and engagement solution in focus.
Concierge from Concentric Care connects acute care providers and patients with the world.
Transform care with telehealth connectivity.
Concierge support represents the next generation of patient entertainment and engagement for acute care providers, with two unique delivery options from the Concentric Care platform. Concierge results in a safer, smarter and more enjoyable bedside experience for patients and a secure and scalable IT environment for providers. With ease of integration into existing infrastructure, Concierge support digital transformation at the bedside, offering industry-leading connectivity solutions that reduce clinical workloads efficiently, safely and economically.
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One platform.
Concentric Care is a complete technology solution for acute care providers. One platform provides clinicians with a smart suite of solutions to communicate, connect and care. Concierge lives at the heart of Connect, our suite of connectivity solutions all delivered from a single platform.
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One partner.
Concentric Care delivers acute care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Concierge is delivered with Siemens AG, one of Rauland Australia’s leading connectivity partners.
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One point of focus.
Concentric Care creates a single point of focus for clinicians with seamless solutions aligned to clinical workflows, that work the way clinicians do. Concierge is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Delivering greater control, flexibility and care from a single solution.
A beautiful bedside experience.
Concierge creates a beautiful bedside experience, bringing seamless technology solutions together, improving clinical workflows while keeping patients connected. Our leading Concierge solution is delivered as a bedside, two-foot experience, in collaboration with Siemens, our connectivity partner. The HiMed Patient Bedside Terminal provides an unprecedented level of convenience and sophisticated control for patients. Features include internet connectivity, electronic meal ordering, films and television, radio, games, call and conference capabilities, plus real-time access to clinical information via direct integration with hospital systems. It’s also possible to deploy Concierge as a 10-foot experience via ceiling mounted flat screen television, controlled by a multi-functional handset at the patient’s bed. This solution provides entertainment and engagement for patients, with access to free-to-air and satellite TV, information and educational videos, plus super-text caption TV channels for hearing impaired. Concierge can be easily integrated into the existing care environment, and offers the opportunity to provide more value-added services that increase the overall efficiency and attractiveness of the care location.
The best of both worlds.
From clinicians to those in care, Siemens HiMed Patient Bedside Terminal, delivered to leading healthcare providers through Concentric Care Concierge brings the future of telehealth, entertainment and patient engagement to the bedside. With telehealth capabilities, Concierge becomes a leading solution to support infection control. Whether it’s a call from a loved one or a family conference, an urgent request to a consultation with an overseas specialist—Concierge keeps those in care in touch with the things that matter most, and often without the need for direct staff assistance.
The perspective you need to succeed.
Introducing Concentric Care Insight, our data analytics, reporting and dashboard software, offered with our Nurse Call solution Responder Enterprise, together delivering acute care providers the inside edge to transform communication, connectivity and care. Insight is part of our Connect suite of solutions.
Connecting insights for advantage.
Insight is the analytics software transforming clinical workflows and optimising care environments with the data to make confident decisions faster. Together with Responder Enterprise, our leading Nurse Call solution, Insight offers organisation-wide analytics, reporting and dashboards to optimise clinical outcomes.
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One platform.
Concentric Care is a complete technology solution for acute care providers. One platform provides clinicians with the suite of solutions they need to communicate, connect and care. Insight integrates specialist data analytics and dashboard software into the Concentric Care platform without the need for multiple applications.
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One partner.
Concentric Care delivers acute care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Insight is delivered in partnership with Rauland Borg Corporation, our leading connectivity partner, together providing the perspective and foresight to make future decisions with confidence.
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One point of focus.
Concentric Care creates a single point of focus for clinicians with seamless solutions, aligned with clinical workflows to work the way clinicians do. Insight is deployed alongside Responder Enterprise, our Nurse Call solution, plus our Clinical Services team to identify optimisation opportunities at every point in the process. The result is greater control, flexibility and care from a single software solution.
One platform for a complete perspective.
Tailored to meet the specific needs of the healthcare service, Insight seamlessly integrates with Responder Enterprise to deliver acute care providers direct access to analytics on everything from team performance to opportunities for improvement. Insight provides a vantage point on clinical outcomes from the Nurse Call solution, delivering dynamic data to understand trends and transform operations.
Foresight for the future.
With ease of integration into the Nurse Call system, Insight is capable of analysing data and delivering interactive dashboards on processes and outputs across the entire acute care environment. This includes real time trends, enabling decision makers to take critical action in areas impacting performance, safety and more - all with greater efficiency.
Find what you need, where you need it.
Concentric Care Pinpoint, part of our Connect suite of solutions, provides leading Real Time Location Systems for acute care providers.
Pinpoint makes the difference.
In acute care, every second counts. Pinpoint provides real-time tracking and management of equipment, staff and patients, while integrating with the wider Concentric Care platform for greater efficiency and improved patient outcomes.
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One platform.
Concentric Care is a complete technology solution for acute care providers. One platform provides clinicians with the suite of solutions they need to communicate, connect and care. Pinpoint offers a complete view of the movements within an acute care facility of equipment, people and patients using industry-leading real-time location systems.
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One partner.
Concentric Care delivers acute care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Pinpoint provides Concentric Care clients with an advanced Real Time Location Systems solution without the need for additional technology partners.
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One point of focus.
Concentric Care creates a single point of focus for clinicians with seamless solutions aligned to clinical workflows, that work the way clinicians do. Pinpoint is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Discover the difference.
Pinpoint what you need or where you’re going with accuracy and ease.
Monitoring and data management converge to create a leading solution for everything from wayfinding, to locating colleagues and patients and tracking critical equipment in the quickest and most reliable way.
Here and now.
Pinpoint is an end to end, mobile-centric solution for clinicians and acute care providers. Sophisticated geo-fencing to understand where people are and when, multi-floor management and continuous location services create a safer and smarter healthcare environment.
Transforming advanced life support outcomes.
Concentric Care Vantage Intervention, powered by Redivus Health, brings focus, control and accuracy to rapid response MET calls for a more confident and well-documented emergency response in the most urgent moments of an in-hospital medical emergency.
Actionable guidance and insights in rapid response situations.
Concentric Care Vantage Intervention, powered by Redivus Health, assists the medical emergency teams (MET) in maintaining control by accurately following best resuscitation practice guidelines and documenting them accurately during chaotic emergency care situations, thereby improving medical emergency outcomes.
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Vantage Intervention is a complete MET call documentation solution. MET calls are documented in real time with precise event timing.
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As part of the Concentric Care Platform, Vantage Intervention coordinates emergency response teams, leading them to the correct location and providing clinical decision support for critical events.
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Vantage Intervention’s clinical decision support provides MET response team members with a powerful cognitive aide, reducing stress in times of crisis.
Regain control and accuracy in a rapid response intervention.
A well-defined advanced life support workflow from the moment a MET call event is initiated. Vantage Intervention helps rapid response teams to follow intervention guidelines precisely and obtain detailed event documentation automatically and accurately, which helps to reduce outcome variability and brings confidence to the emergency teams.
Whether paediatric or adult medical emergencies, Vantage Intervention is completely tailored to the rapid response team requirements. The Resuscitation module provides accurate guidance based on industry guidelines to help support response teams to improve clinical outcomes.
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Vantage Intervention provides detailed clinical decision support to code blue response teams based on the ANZCOR guidelines.
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Vantage Intervention streamlines documentation, freeing up clinical team members to spend more time delivering patient care.
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The Concentric Care Platform makes best in class use of voice conferencing technology to enable clinicians to collaborate on care delivery in real time regardless of location.
Evidence-based, ANZCOR best practice rapid response software.
Vantage Intervention Resuscitation, fully adapted to cardiac arrest guidelines per the Australian Council on Resuscitation (ANZCOR), guides the MET call response team along every step to take in an emergency response. The clinical input and actions taken are documented seamlessly at the click of a button.
By having a comprehensive digital recording of all interventions, it ensures the safety and quality control of rapid responses. This eliminates the need for scribe nurses or the emergency team to conduct manual post-event recording, reducing their burden significantly.
Vantage Intervention is completely integrated with Concentric Care Concierge HiMed point of care bedside terminal, and can also be used on a smart phone, a tablet device on crash trolleys or any web browser.
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Vantage Intervention’s streamlined user interface is optimised for quick use. All time sensitive input needs only a finger.
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The Vantage Intervention solution makes extensive use of timers to eliminate the guess work in critical clinical decision making.
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The Vantage Intervention solution captures detailed event records that are accessible in the app and as part of an enterprise electronic medical record.
The vantage point on acute care outcomes.
Concentric Care Lighthouse leads our Care suite of solutions with innovative software enabling clinicians to gain complete transparency of the patient journey, in real time.
The complete care perspective.
Lighthouse is industry-leading in its ability to provide accurate, real-time information and greater transparency of the entire patient journey.
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One platform.
Concentric Care is a complete technology solution for acute care providers. One platform provides clinicians with the suite of solutions they need to communicate, connect and care. Lighthouse lives at the centre of the patient care journey.
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One partner.
Concentric Care delivers acute care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. While Lighthouse delivers clinicians, allied health workers and acute care providers one partner for managing every patient journey.
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One point of focus.
Concentric Care creates a single point of focus for clinicians with seamless solutions aligned to clinical workflows, that work the way clinicians do. Lighthouse is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Delivering greater control, flexibility and care from a single software solution.
Scan the healthcare horizon.
From connectivity to transparency, workflow to accountability and efficiency, Lighthouse delivers a single solution to scan the entire journey of a patient from admissions to handover, to discharges. With integration to all systems and solutions across the entire Concentric Care platform.
Software that works the way clinicians do.
The intuitive features of Lighthouse put clinicians in control, providing a software solution that’s aligned to the ways they work. Developed and delivered with our Clinical Services team, we’ve worked to create a more human-centred software experience that makes life easier for everyone participating in the patient journey. This includes the digitisation of many manual, paper-based solutions - supporting digital transformation across the patient journey. Working seamlessly with all other Concentric Care solutions, Lighthouse provides an end to end integration for a complete perspective.
Whitepaper
Sepsis: A deadly killer
Concentric Care supports the early detection and management of sepsis by presenting real-time, highly visual information and alerts to the care team. This helps to ensure efficient management of the time to intervention and consistency in care, while respecting clinicians workflows and preferences.
Solution Impact Study
McKellar Centre achieves positive patient outcomes with digital transformation
The introduction of Concentric Care Lighthouse at Barwon Health McKellar Centre achieved significant operational improvements to better support patient care and flow.
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Solution Impact Study
Gold Coast University Hospital leverages technology to transform patient meal ordering
Automation of the meal ordering system using Concentric Care Concierge has achieved operational efficiencies, improved patient safety and a better patient experience.
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Solution Impact Study
Gold Coast University Hospital Implements Quiet Environment
The Silent In-Patient Unit enabled nursing staff to better support the delivery of safe, high-quality services with reduced alarm fatigue amongst staff, and improved patient safety and continuity of patient care.
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Solution Impact Study
Barwon Health achieves improved Code STEMI efficiency with automated messaging
The Concentric Care Reach messaging system has eliminated the uncertainty of Code STEMI alerts being received by team members, and significantly reduced risk.
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Solution Impact Study
Gosford Hospital improves patient safety and quality of care with quiet environment
The Responder Nurse Call and Clinical Workflow solution has reduced alarm noise to effectively address risk associated with alarm fatigue.
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Improved Staff Experience
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Reduction in Alarm Fatigue
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Operational Efficiency
Communicate with quiet confidence. Make the call with Concentric Care.
We are a quality accredited
organisation.
Committed to managing our business systems and processes in accordance with ISO 9001:2008. In addition to this, our equipment is fully compliant with Australian and New Zealand regulatory requirements and industry standards.
