Rauland Australia deploys fully integrated Responder Nurse Call and Clinical Workflow solutions throughout the Northern Hospital Inpatient expansion *

Rauland Australia offers the Concentric Care platform for acute care hospitals, aged and mental health care providers that helps clinicians to communicate, connect and care. For the Inpatient Expansion of Melbourne’s Northern Hospital, Rauland was engaged to deploy its fully integrated Responder Nurse Call and Clinical Workflow solutions. These solutions improve operational and clinical efficiency, providing a quieter and safer environment for patients and removing risks associated with staff alarm fatigue. Direct ‛patient-to-nurse’ speech and messaging capabilities will also improve staff response times.

“We worked very closely with the builder and the Northern Hospital to deploy solutions that would meet their needs now and in the future,” said Steve Gomes, Director Rauland Australia.

“By co-designing the solution with the hospital staff we could deliver solutions specifically designed to deliver the clinical outcomes the hospital needed.

“One challenge was the placement of the Operating Theatres and Central Sterile Supply Department (CSSD) on separate levels of the building,” said Steve.

“We introduced touch operated digital workflow terminals to enable rapid and seamless communication between staff in both areas.”

Rauland worked closely with multiple vendors to ensure the customer’s outcomes were achieved. Careful communication and scheduling helped ensure the tight timescales were met. Integration between Rauland’s Responder systems and other hospital systems enabled patient information to be transferred directly into Rauland’s systems saving time and protecting data integrity.

During the project, Rauland maintained a strong relationship with main contractor Kane Constructions, electrical contractor Anova Electrical and each of the Hospital teams. This collaborative approach helped Rauland achieve a smooth deployment and implementation phase.

“It’s been inspiring to work with a Hospital team that was striving to achieve a facility to meet the current and future healthcare challenges of this growing community,” said Steve. “It has been a fantastic project to be involved in.”

* Reprinted with permission from Australian National Construction Review July 2021.

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